Frequently Asked Questions
Everything you need to know about your order and our accessories.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags and packaging intact. Please note that sale items are final sale.
Are your products vegan-friendly?
Yes, Poppy Lissiman is proud to be a 100% cruelty-free brand. We use high-quality faux leathers and sustainable materials across our entire range of bags and accessories.
Do you ship internationally?
We ship worldwide! International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my sunglasses?
To keep your frames in top condition, always store them in the provided protective case and clean the lenses only with a microfiber cloth. Avoid exposure to extreme heat or harsh chemicals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible regions.